Privacy Policy

ManMade Mentors is a mental health counseling practice serving teens, adults, and families in Maryville, Tennessee. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, www.manmadegroup.com (the “Site”), or contact us online.

By using our Site, you agree to the terms of this Privacy Policy.

Information We Collect:

We may collect the following types of information:

A. Personal Information

Information you voluntarily provide through our contact form, including:

  • Name

  • Email address

  • Phone number

  • Preferred practitioner

  • General questions or comments

B. Potentially Sensitive Information / Protected Health Information (PHI)

Occasionally, visitors may choose to share limited health-related information through our contact forms. This may include:

  • Reason for seeking counseling

  • Symptoms or concerns

  • Information regarding a minor or family member

Important:
Our Squarespace contact forms are intended for general inquiries only and are not HIPAA-secure channels for submitting detailed medical or mental-health information. We strongly encourage you not to include sensitive or diagnostic information in any web form.

If you become a client, any protected health information (PHI) we collect and maintain is governed by HIPAA and handled within our secure, compliant system, Therapy Notes.

C. Automatically Collected Data

When you visit the Site, certain information may be automatically collected, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed

  • Time spent on pages

  • General location (city/state level)

D. Cookies & Analytics

Squarespace may use cookies and similar technologies on the Site to:

  • Improve user experience

  • Allow site functionality

  • Measure traffic and performance

Non-essential cookies (e.g., analytics) are disabled until you accept them through our cookie banner. Essential cookies are always active to keep the site secure and functional.

How We Use Your Information:

We may use the information we collect to:

  • Respond to your inquiries

  • Contact you about scheduling or services

  • Provide requested information about our practice

  • Maintain security and prevent misuse

  • Comply with legal or ethical requirements

We do not sell, rent, or trade your personal information.

How We Protect Your Information:

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

  • HTTPS/SSL encryption

  • Access controls

  • Secure third-party vendors

  • Privacy training for staff

However, no online system is fully secure. Please do not submit highly sensitive medical, diagnostic, or crisis-related information through our website forms.

All clinical records are stored only in HIPAA-compliant system, Therapy Notes, and are not housed on our Squarespace website.

Sharing of Information:

We may share information only in the following circumstances:

A. With Your Consent

For example, if you ask us to coordinate care with another provider. Consent is done via a Release form completed in our HIPAA-compliant system, Therapy Notes.

B. With Service Providers

We may share limited information with trusted vendors who support our operations, such as:

  • Practice management systems

  • Scheduling platforms

  • Email and communication tools

  • Website hosting (Squarespace)

These vendors are required to protect your information and may not use it for marketing.

C. When Required by Law

We may disclose information to comply with:

  • Court orders

  • Subpoenas

  • Mandatory reporting laws

  • Serious safety concerns (per ethical and legal obligations)

Your Rights:

Depending on your state of residence, you may have the right to:

  • Access the personal information we have about you

  • Request corrections

  • Request deletion (where legally permitted)

  • Opt out of analytics cookies

  • File a privacy complaint

If you are an established client, HIPAA grants you additional rights regarding your clinical record.

To submit a privacy request, email welcome@manmadementors.com.

Third-Party Links:

Our Site may include links to external websites (e.g., social media, mental health resources). We are not responsible for the privacy practices of other websites. We encourage you to review their policies before sharing information.

Use of the Website by Minors:

Our website may be viewed by individuals under 18; however, counseling services for minors must involve parental or guardian consent. We do not knowingly collect personal information from children without permission.

Crisis & Emergency Disclaimer:

The Site cannot be used to communicate urgent, crisis, or emergency concerns. If you are in crisis or someone is at risk of harm, call 911, go to the nearest emergency room, or contact your local crisis hotline.

Changes to This Privacy Policy:

We may update this Policy periodically. The “Last updated” date will reflect the most recent version. Continued use of the Site indicates acceptance of any changes.

Contact Us:

If you have questions about this Privacy Policy or your personal information, please contact us:

ManMade Group - Counseling for Teens, Men, and their Families

865.281.1830

hello@manmadegroup.com

296 Gamble Avenue

Maryville, TN 37801